Shipping & Returns
Shipping Policy
We offer reliable shipping on all EcoPure orders within the United States. Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
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Standard Shipping: 7–10 business days
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Processing Time: 1–3 business days
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Estimated Total Delivery: 8–13 business days
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Shipping Area: United States
Please note that delivery times are estimates and may vary due to carrier delays, weather, or high-volume periods. If your order hasn't arrived within 13 business days of placing your order, please contact us and we'll investigate right away.
Returns & Refunds
30-Day Money-Back Guarantee
We stand behind every EcoPure™ Steam Cleaner. If you're not completely satisfied within 30 days of receiving your order, contact us at support@ecopuresteamer.com with your order number and reason for your request, we'll make it right - no hassle, no runaround.
Our support team will review your request and provide the next steps. We may request additional information to help resolve the issue. Refunds are processed to the original payment method once approved.
Damaged or Defective Items
If your EcoPure Steamer arrives damaged or defective, please contact us within 7 days of delivery with photo or video evidence of the issue. We'll send a replacement or issue a full refund at no cost to you — no need to return the item.
How to Request a Return or Refund
- Email us at support@ecopuresteamer.com with your order number and reason for return
- Our team will respond within 1–2 business days with next steps
- Once your return is approved, refunds are processed within 5–7 business days to your original payment method
Questions? We're here to help! Email us at support@ecopuresteamer.com. Our support hours are Monday–Friday, 8am–5pm PST.